Privacy Policy
Last updated: September 2026
1. Introduction
FloorVida ("we," "us," or "our"), Floorvida LLC, operates from Miami, Florida, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services. By accessing our site or contacting us, you agree to the terms outlined below.
2. Information We Collect
We may collect the following types of information: Personal Information: Name, email address, phone number, and mailing/property address provided through our quote request forms, phone calls, text messages, or direct contact. Project Information: Details about your flooring project, including property type, square footage, preferred systems/materials, timeline, and photos of the job site. Payment Information: Billing details processed for deposits and final payment (processed through our payment providers — we do not store full card numbers). Usage Data: Browser type, IP address, pages visited, time spent on site, and referring URLs, collected automatically through standard web technologies. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.
3. How We Use Your Information
We use collected information for the following purposes: To respond to quote requests and provide project estimates. To schedule and confirm appointments and installation dates. To communicate with you regarding your project or inquiry, by phone, text message, or email. To process deposits and payments for services rendered. To improve our website, services, and customer experience. To comply with applicable federal and Florida law. To send you promotional or marketing messages, only with your consent.
4. Text Message (SMS) and Phone Communications
By providing your phone number, you consent to receive calls and text messages from FloorVida related to your quote request, appointment scheduling, appointment and installation reminders, and project updates, in accordance with the Telephone Consumer Protection Act (TCPA). Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and can request assistance by replying HELP. Opting out of marketing messages will not affect transactional messages necessary to complete a scheduled service (such as appointment confirmations), unless you request otherwise directly with our team. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the providers that deliver our text messages.
5. Disclosure of Information
We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances: With trusted service providers who assist us in operating our website, scheduling, payment processing, and business operations (for example, our CRM, job management, and accounting platforms), bound by confidentiality obligations. With subcontractors performing installation work, limited to the information needed to complete your project. When required by law, regulation, or legal process. To protect the rights, property, or safety of FloorVida, our customers, or the public.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Quote request data is retained for up to 24 months unless a project is completed, in which case job and payment records are retained as required for tax and business record keeping purposes. You may request deletion of your data at any time, subject to our legal record keeping obligations.
7. Your Rights
Depending on your state of residence, you may have rights regarding your personal information, which may include the right to: Access the personal information we hold about you. Request correction of inaccurate or incomplete data. Withdraw consent for marketing communications at any time. Request deletion of your personal information, subject to our legal retention obligations. To exercise any of these rights, contact us using the information in Section 11 below.
8. Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site or our services constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: FloorVida, Miami, Florida 33179 Email: info@floorvida.com Phone: (786) 796-7797